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DNS Settings Email (IMAP/POP3/SMTP)

Nameservers

  • ns1.stackdns.com
  • ns2.stackdns.com
  • ns3.stackdns.com
  • ns4.stackdns.com

DNS Records

IMAP: imap.stackmail.com

POP: pop3.stackmail.com

SMTP: smtp.stackmail.com

MX: mx.stackmail.com

If you wish to configure Outlook Autodiscover support, please create a CNAME for “autodiscover.yourdomain.com” to point to “autodiscover.stackmail.com”.

N.B change yourdomain.com for you actual domain name

posted 13th Jan 2018 15:31pm by mattcrane

Setup Your Email Account in Outlook (IMAP/POP3/SMTP)

We make use of ‘autodiscover’ technology, so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password.

Automatic Setup

  • In Outlook, choose the File tab
  • Under ‘Account Information’, choose Add Account
  • On the Auto Account Setup page, enter your name, email address, and password, and then choose Next
  • Choose Finish

 

Manual Setup

If automatic setup failed, you can choose Manual setup or additional server types to enter your settings manually. Use these settings:

Account type: IMAP
Incoming mail server: imap.stackmail.com.
Outgoing mail server: smtp.stackmail.com.
Incoming server port (IMAP): 993
Use the following type of encrypted connection: SSL
Outgoing server port (SMTP): 587
Use the following type of encrypted connection: TLS

When setting up your account, please choose More Settings > Outgoing Server and check the box for ‘My outgoing server (SMTP) requires authentication’.

If you experience any problems with the connection or receive a certificate warning, please disable SSL/TLS encryption and change the incoming server port to 143.

Using POP3 – If you want to use POP3 please use the details below. However we do recommend using IMAP as your messages will be stored online, and this makes it easy to recover your email if your computer fails, or you want to change machine/phone/tablet, later on. It also means you can access emails via webmail when you need to.

Account type: POP3
Incoming mail server:pop3.stackmail.com
Incoming server port (POP3): 995 (110 for non-SSL)

posted by mattcrane

Setup you Email account in Thunderbird (POP3/IMAP/SMTP)

Incoming Server (“Account Settings” > “Server Settings”)

Server Name: imap.stackmail.com
Username: Your e-mail address
Port: 993
Connection security: SSL/TLS
Authentication method: ‘Normal password’

Outgoing Server (SMTP)

Server Name: smtp.stackmail.com
Port: 587
Connection Security: STARTTLS
Authentication method: ‘Normal password’
Username: Your e-mail address

posted by mattcrane

Set up Exchange ActiveSync on your iPhone, iPad, or iPod touch

When you add your Exchange ActiveSync account, you can sync your Mail, Contacts, Calendars, Reminders, and Notes wirelessly with your iOS device.

Add your Exchange account

Tap Settings > Accounts and Passwords > Add Account > Exchange.

Enter your address

Enter your email address. You can also enter an account description.

Connect to the Exchange Server

After you enter your email address, you can choose either Configure Manually or Sign In to connect to your Exchange Server.

If you select Configure Manually, you can set up an Exchange account with Basic authentication. Enter your email password. You might also be prompted to enter additional server information. (If you prompted for additional information add your email address in the Username field, should that not work then try adding ews.giacom.cp into the Server field.

If you select Sign In, your email address is sent to Microsoft to discover your Exchange account information. If your account uses multi-factor authentication, you’ll be guided through a custom authentication workflow. Learn more about Microsoft Modern Authentication.

 

Sync your content

You can sync Mail, Contacts, Calendars, Reminders, and Notes. When you’re finished, tap Save.

Edit your Exchange settings

Tap Settings > Accounts and Passwords, and select your Exchange account. You can also set up automatic out-of-office replies, and change how often you want Mail to sync. You can also tap your account name to change Advanced Settings like SSL and S/MIME.

posted by mattcrane

Setup your account in Outlook 2010/13 (PC)

Note: For all email accounts, your username is your full email address.

  1. Open Outlook and select File > Add Account.
  2. Select Email Account and then enter your name, email address, and password. Then select Next.
  3. If prompted, enter your password again, then select OK, and Finish to start using Outlook.

Note: You can use these steps to add your first account to Outlook or additional accounts.

posted by mattcrane

Setup your account in Outlook 2007 (PC)

We do not support Outlook 2007 with Exchange 2016 account. Please contact us regarding your options to upgrade to a newer version of Outlook

posted by mattcrane

Setup up your Account in Windows 7/8

IMPORTANT

An Autodiscover CNAME record MUST be created before attempting to configure this mail profile.  Please see Exchange 2013 DNS Settings for further information

1. Browse to ‘Control Panel’ – ‘Mail/Mail (32-bit)’ – ‘Show Profiles’


2. Make sure to pre-select ‘Prompt for a profile to be used’
3. Select ‘Add . . . ‘ and input the full email address of the user and select ‘OK’


4. Enter your information and click ‘Next


5. You may be prompted to allow ‘redirection‘ click ‘Allow‘ and ‘Don’t ask me about this website again‘ if you do not want to see further messages.
6. If the details provided are correct and Autodiscover has been set-up correctly then you will see the confirmation screen


7. Select ‘Finish’ when profile creation is completed

posted by mattcrane

DNS Records for Exchange 2016

MX Records

The MX records tell DNS servers on the internet which server incoming mail should be directed to. Without proper MX records, mail will be delivered to a previously known mail server prior to migration, or will either simply remain ignored without being delivered, or be returned with a failure notification as the current valid mail address/server cannot be found.

In your clients’ DNS settings set up the following MX records:

  • inboundcluster1.giacomcp.com              pref/priority 10
  • inboundcluster2.giacomcp.com              pref/priority 10
  • inboundcluster3.giacomcp.com              pref/priority 20
  • inboundcluster4.giacomcp.com              pref/priority 20

PLEASE NOTE: Ensure that these are the only MX records applied to the domain name.

CNAME Autodiscover Record

The CNAME Autodiscover entry is needed in order for Exchange 2016 and Outlook 2013/2016 to function properly.

Please note: Using Outlook 2007 is not recommended with the Exchange 2016 environment and may not function correctly

This would especially relate to:

  • Free/Busy information in your calendar
  • Out of office messages setup in Outlook.
  • IMPORTANT – Proper syncing of Offline Address Book – which is what your exchange environment uses instead of the Global Address Book (GAL)
  • For externally connected clients (roaming users) the SSL certificate must include the CNAME Autodiscover record.
  • IMPORTANT – Outlook Anywhere – required for devices and mobiles etc.
  • IMPORTANT – Exchange ActiveSync
  • Unified Messaging

The Autodiscover service uses a user’s e-mail address and password to automatically configure a user’s profile. Using the e-mail address, the Autodiscover service provides the following information to the mail client:

  • The user’s display name.
  • Separate connection settings for internal and external connectivity.
  • The location of the user’s Mailbox server.
  • The URLs for various Outlook features that manage functionality such as OOF, free/busy information, Unified Messaging, and the offline address book.
  • Outlook Anywhere server settings.

In your client’s DNS settings set up the following CNAME record:

• autodiscover.yourdomain pointing to autodiscover.giacomcp.com

OWA white labelling

In order to whitelabel OWA access for the 2016 Environment please add a CNAME as follows

webmail.yourdomainname.com CNAME webmailrd.giacomcp.com

SPF Record


The SPF record is necessary due to the fact that a significant majority of spam comes from forged addresses. A Sender Policy Framework (SPF) standard is being implemented by a number of ISPs and mail hosts, including several major providers (Hotmail, Yahoo, AOL and cloud-based hosting providers etc). Those providers require SPF to be used in order to allow mail through their networks. Mail systems need SPF records for their domains if they want their mail to be accepted by those providers. If no SPF record is in place your domain emails will be flagged and scored as high probability spam items and will not get delivered to the intended recipients.

In your clients DNS settings set up the following SPF record: include:spf.giacomcp.com

 The SPF record should resolve to: v=spf1 include:spf.giacomcp.com -all

 Important:

  • If an existing SPF record exists,  then you need to add include:spf.giacomcp.com into the current record before the “-all” part of the syntax.
  • For instance v=spf1 ip:xx.xx.xx.xx include:spf.giacomcp.com -all
  • Any other servers that are allowed to send for the domain will have to be included this way as well.

posted by mattcrane

DNS Records for Exchange 2010

MX Records

The MX records tell DNS servers on the internet which server incoming mail should be directed to. Without proper MX records, mail will be delivered to a previously known mail server prior to migration, or will either simply remain ignored without being delivered, or be returned with a failure notification as the current valid mail address/server cannot be found.

In your clients’ DNS settings set up the following MX records:

  • inboundcluster1.messageexchange.com              pref/priority 10
  • inboundcluster2.messageexchange.com              pref/priority 10
  • inboundcluster3.messageexchange.com              pref/priority 20
  • inboundcluster4.messageexchange.com              pref/priority 20

PLEASE NOTE: Ensure that these are the only MX records applied to the domain name.

CNAME Autodiscover Record

The CNAME Autodiscover entry is needed in order for Exchange 2010 and Outlook 2007/2010/2013 to function properly.

This would especially relate to:

  • Free/Busy information in your calendar
  • Out of office messages setup in Outlook.
  • IMPORTANT – Proper syncing of Offline Address Book – which is what your exchange environment uses instead of the Global Address Book (GAL)
  • For externally connected clients (roaming users) the SSL certificate must include the CNAME Autodiscover record.
  • IMPORTANT – Outlook Anywhere – required for devices and mobiles etc.
  • IMPORTANT – Exchange ActiveSync
  • Unified Messaging

The Autodiscover service uses a user’s e-mail address and password to automatically configure a user’s profile. Using the e-mail address, the Autodiscover service provides the following information to the mail client:

  • The user’s display name.
  • Separate connection settings for internal and external connectivity.
  • The location of the user’s Mailbox server.
  • The URLs for various Outlook features that manage functionality such as OOF, free/busy information, Unified Messaging, and the offline address book.
  • Outlook Anywhere server settings.

In your client’s DNS settings set up the following CNAME record:

• autodiscover.yourdomain pointing to autodiscover.messageexchange.com

SPF Record

The SPF record is necessary due to the fact that a significant majority of spam comes from forged addresses. A Sender Policy Framework (SPF) standard is being implemented by a number of ISPs and mail hosts, including several major providers (Hotmail, Yahoo, AOL and cloud-based hosting providers etc). Those providers require SPF to be used in order to allow mail through their networks. Mail systems need SPF records for their domains if they want their mail to be accepted by those providers. If no SPF record is in place your domain emails will be flagged and scored as high probability spam items and will not get delivered to the intended recipients.

In your clients DNS settings set up the following SPF record: include:spf.messageexchange.com

The SPF record should resolve to: v=spf1 include:spf.messageexchange.com -all

Important:

  • If an existing SPF record exists, then you need to add include:spf.messageexchange.com into the current record before the “-all” part of the syntax.
  • For instance v=spf1 ip:xx.xx.xx.xxinclude:spf.messageexchange.com -all
  • Any other servers that are allowed to send for the domain will have to be included this way as well.

posted by mattcrane

DNS Records for Exchange 2013

MX Records

The MX records tell DNS servers on the internet which server incoming mail should be directed to. Without proper MX records, mail will be delivered to a previously known mail server prior to migration, or will either simply remain ignored without being delivered, or be returned with a failure notification as the current valid mail address/server cannot be found.

In your clients’ DNS settings set up the following MX records:

  • inboundcluster1.cloudplatform1.com              pref/priority 10
  • inboundcluster2.cloudplatform1.com              pref/priority 10
  • inboundcluster3.cloudplatform1.com              pref/priority 20
  • inboundcluster4.cloudplatform1.com              pref/priority 20

PLEASE NOTE: Ensure that these are the only MX records applied to the domain name.

CNAME Autodiscover Record

The CNAME Autodiscover entry is needed in order for Exchange 2013 and Outlook 2007/2010/2013 to function properly.

This would especially relate to:

  • Free/Busy information in your calendar
  • Out of office messages setup in Outlook.
  • IMPORTANT – Proper syncing of Offline Address Book – which is what your exchange environment uses instead of the Global Address Book (GAL)
  • For externally connected clients (roaming users) the SSL certificate must include the CNAME Autodiscover record.
  • IMPORTANT – Outlook Anywhere – required for devices and mobiles etc.
  • IMPORTANT – Exchange ActiveSync
  • Unified Messaging

The Autodiscover service uses a user’s e-mail address and password to automatically configure a user’s profile. Using the e-mail address, the Autodiscover service provides the following information to the mail client:

  • The user’s display name.
  • Separate connection settings for internal and external connectivity.
  • The location of the user’s Mailbox server.
  • The URLs for various Outlook features that manage functionality such as OOF, free/busy information, Unified Messaging, and the offline address book.
  • Outlook Anywhere server settings.

In your client’s DNS settings set up the following CNAME record:

• autodiscover.yourdomain pointing to autodiscover.cloudplatform1.com

SPF Record

The SPF record is necessary due to the fact that a significant majority of spam comes from forged addresses. A Sender Policy Framework (SPF) standard is being implemented by a number of ISPs and mail hosts, including several major providers (Hotmail, Yahoo, AOL and cloud-based hosting providers etc). Those providers require SPF to be used in order to allow mail through their networks. Mail systems need SPF records for their domains if they want their mail to be accepted by those providers. If no SPF record is in place your domain emails will be flagged and scored as high probability spam items and will not get delivered to the intended recipients.

In your clients DNS settings set up the following SPF record: include:spf.cloudplatform1.com

The SPF record should resolve to: v=spf1 include:spf.cloudplatform.com -all

Important:

  • If an existing SPF record exists, then you need to add include:spf.cloudplatform1.com into the current record before the “-all” part of the syntax.
  • For instance v=spf1 ip:xx.xx.xx.xxinclude:spf.cloudplatform1.com -all
  • Any other servers that are allowed to send for the domain will have to be included this way as well.

posted by mattcrane

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